Privacy Policy
This document is a working template provided for transparency during evaluation. The binding version is the one referenced in your signed agreement. For the executed copy, contact [email protected].
This Policy explains how Rahoto handles personal data. We are an EU-hosted service and process personal data in line with the GDPR. Where we process data on your behalf as a processor, the Data Processing Agreement governs that processing.
1. Data we collect
- Account data — name, work email, organisation, authentication identifiers.
- Usage data — feature usage, audit events, and diagnostics used to operate and secure the Service.
- Customer Data — the data you connect and the reports you build. We process this only to provide the Service.
- Billing data — handled by our payment processor; we do not store full card numbers.
2. Why we process it
To provide and secure the Service, to bill paid plans, to communicate about your account, and to meet legal obligations. We do not sell personal data and do not use Customer Data to train models.
3. Where it lives
Primary infrastructure is hosted in the EU. Enterprise plans can pin data residency by region. Sub-processors that may handle data are listed on the sub-processor page.
4. Retention
Account data is retained while your account is active. After closure, Customer Data is retained for a short export window and then deleted. Audit logs are retained per your plan's compliance settings.
5. Your rights
Subject to applicable law you may access, correct, export, or delete your personal data, and object to or restrict certain processing. To exercise these rights, contact [email protected].
6. Security
We apply encryption in transit and at rest, role-based access, row-level security, and an immutable audit log. Enterprise plans add customer-managed encryption keys. See the Trust Center for detail.
7. Cookies
This marketing site uses only strictly-necessary cookies and sets no analytics or third-party tracking cookies; nothing non-essential loads without your consent. For the full breakdown by category, retention, and how to control or withdraw consent, see the Cookies Policy.
8. Contact
Privacy questions or requests: [email protected].